A shipment of medicine can be delayed because of shipping delays, according to a new report by logistics company Logistics Health Inc. The company found that medical orders can be lost in transit for up to five days if they’re delayed more than three weeks.
“Our experience shows that medical order delays can be severe, with patients potentially unable to travel to their destination,” Logistics Healthcare said in a statement.
The findings come as the Federal Trade Commission is investigating whether FedEx is misusing its power over delivery to force people to use its own courier service.
“If this kind of behavior continues, it could lead to delays of up to seven days or more in a package,” the FTC said in an announcement.
FedEx spokeswoman Julie Eagan said the company has seen an uptick in “unexpectedly high volume” in recent months and expects to receive more complaints in the coming months.
“We are constantly evaluating our delivery service, which is critical to our ability to deliver goods efficiently and securely,” Eagan told ABC News.
“There are a number of issues that are impacting the delivery of our goods and our customers.
We have made changes to our delivery system to help alleviate the delivery issues.”
The report comes as FedEx is battling the Consumer Product Safety Commission over the company’s use of a system called “redundant dispatch” to force consumers to use FedEx’s own courier, which makes deliveries via third-party companies, rather than their own.
The CPSC found FedEx’s system to be a violation of the Federal Hazardous Materials Regulations, which require a carrier to have the ability to provide safe and efficient transportation of hazardous materials.
The FTC said FedEx’s program is likely to cause delays of more than two weeks for many shipments.
FedEx said the system is a one-time use device and that it is “working with the CPSU to investigate.”